• Full Time
  • Haslemere
  • 50,000 GBP / Year

Oak Hall - Manor Life

Job Title: Deputy Manager

Reports to: The Registered Manager

  • To positively support the Registered Manager in providing leadership to the administration, care, catering, housekeeping, laundry and maintenance functions of the service

Job Overview: (Note To deputise for the function of the Registered Manager during their

– In addition to these absence, while, at all times, supporting the decisions made by the

functions, Registered Manager

employees are To maintain skills at a current level and undertake such training

required to carry out and development as may from time-to-time be required to maintain
such duties as may that currency of practice

reasonably be To manage the service in accordance with standards agreed with
required) the Registered Manager, the Registered Provider, legislative requirements, relevant regulations and in line with accepted best practice, and within the financial plans agreed from time-to-time with the Registered Provider

The service’s premises, but you may be required to work from other
Location: locations at the discretion of the company and with appropriate notice.

Working Hours: 5 days over a 7-day period, as agreed with the manager.

Responsibilities and Duties of the Job

The Deputy Manager’s responsibilities include but are not limited to the following:

  • Ensure service users are at the heart of the care delivery and their wishes and preferences enhance their wellbeing
  • The efficient and effective day-to-day management of the human resources involved in providing care through the staff team and ensuring that the required standards are maintained
  • Ensuring all recording systems and organisational documentation

Role-specific Duties: are of a high standard and kept up to date

  • To ensure all staff at the service receive formal supervision and appraisals
  • Oversee the duty rota monthly in advance, ensuring the correct number of staff and skill mix as needed
  • Be responsible for promoting and protecting the welfare of those individuals supported by the service


  • Develop effective working relationships with all employees within the service

Working with

Others: Work in cooperation with members of the multidisciplinary teams to maximise opportunities for people in the service

Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:

Other Duties:

  • Seek opportunities for personal and professional growth
  • Work within the relevant Code of Conduct, e.g. NMC
  • Attend statutory training and any other training as directed by management

Personal and Be registered with the relevant body and work within the Code of


  • Obtain the relevant qualifications required to work in the deputising role, e.g. management qualification commensurate with the role


Person Specification

*The selections for essential and desirable have been left intentionally blank for you

to determine these.*

Specific Requirement for Qualifications Essential Desirable

Good English – written and verbal Yes

Registered with relevant body, e.g. NMC Yes

Supervisory or management qualification commensurate
Yes with the role

Specific Requirement for Skills Essential Desirable

Proficient Written Skills

Maintain all support plan/care records in accordance with the service’s policy and audit care records following Yes company policy to ensure compliance

Problem-solving Skills

Deputy Managers need to be able to adapt to and address situations quickly. Plan, develop, implement and assess approaches to promote health and wellbeing, whilst Yes recognising and reporting situations where there might be a need for protection

Promote the effective resolution of team conflicts Yes

Ensure there are always adequate staff with the necessary skills on duty. Taking the lead responsibility for the development of the staff rota to comply with requirements in Yes terms of numbers and skill mix whilst adhering to a conducive home/work life balance

Share in the development of the strategic plans of the
Yes service

Conduct mock inspections of the service and action plan the
Yes shortfalls identified

Communication Skills

To share in the coordination and chairing of staff, service user and relative meetings, as well as attending Yes management meetings

To effectively communicate to all staff the aims and objectives of the service through verbal and written Yes communication and by personal example

To contribute to the provision of a programme of training and development to meet the needs of the staff team and
Yes the requirements of the service, including the ongoing evaluation of the training programme


Specific Requirement for Skills Essential Desirable

Leadership Skills

To share in implementing the quality assurance system and
Yes submit reports to the manager

To monitor, through direct observation and contact, the
Yes maintenance of daily routines and structures

Specific Requirement for Skills Essential Desirable

Disposition/Personal Attributes

Specific Requirement for Previous Experience Essential Desirable

Previous experience of working in a similar environment Yes

Previous experience of working in a similar supervisory role Yes

Experience of working with service users, in particular,
Yes those that may have additional support needs

Knowledge of rota planning, ensuring adequate staff on duty with the correct skill mix and fair allocation of off duty/annual Yes leave

Specific Requirement for Immunisations/Vaccinations Essential Desirable


Values-based Personal Qualities

Area Specific Requirement

  • Involve service users, families, external agencies and

Working Together colleagues

  • Speak up when things go wrong
  • Understand person-centred care and can demonstrate

Respect and treating people as individuals and respecting choices

Dignity Promoting independence and encouraging appropriate risk taking

  • Ensuring no one is discriminated against or excluded

Everybody Understand human rights and impact on care delivery

Counts Facilitating people to ‘speak up’ about concerns and acting upon them

  • Striving for quality in everything we do recognising and understanding what quality in care means for people using the services

Commitment to

  • Being accepting about criticism and focusing on

Quality of Care improvement

  • Being open to new opportunities for learning and identifying the limits of skills and knowledge
  • Treating people with kindness
  • Understanding the importance of empathy in all areas of

Compassion employment

  • Understanding the values of others and always providing a caring service
  • Focus on how things could be done better and sharing ideas
  • Understanding of wellbeing and what is important to people using the service

Improving Lives

  • Improving outcomes for people
  • Ensuring appropriate services are provided for people using the services

Job Types: Full-time, Permanent

Salary: £50,000.00 per year


  • Discounted or free food
  • On-site parking
  • Referral programme
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