• Norwich
  • 24,000 £25,000 GBP / Year

APS Care Ltd

About us:

Burlingham House is set in Norfolk, 10 minutes from Norwich off the A47. Set over 22 acres of gardens and woodland, Burlingham House is a place of beautiful scenery.

Our staff are fully trained to provide the highest standard of respectful care – all of our residents are treated as individuals and each receives a personalised care plan which is regularly adapted to their wants and needs.

Main Purpose of the Role:

To work closely with the Home Manager in all aspects of running the care home. Supporting the Home Manager to ensure the home provides and maintains the highest levels of care and service in accordance with the Company’s mission, vision, policies and procedures.

To promote a professional approach to deliver quality care within the Home, including leading the clinical team, setting and ensuring implementation of a high standard of care, and liaising and working in partnership with the multi-disciplinary task force.

To educate, empower staff and maintain the health and welfare of residents by monitoring the overall service including care, health needs, recreational needs etc.

Key Responsibilities:

  • Lead and inspire the team to deliver special experiences to residents, which promote choice and independence to make a positive difference to their lives.
  • Achieve the highest possible standards of care and enhance the residents’ experience, ensuring that all company policies, regulations, Codes of Conduct and care plans are adhered to.
  • Work with the Home Manager to implement care home policies around standards care, staff welfare and training and develop an excellent reputation.
  • Develop personal contact with residents, their relatives, and visitors to enhance the resident’s quality of life.
  • Deputies in the overall management of the care home including production of reports, budgets & Quality of Life monitoring.
  • Take responsibility for the health, safety and welfare of yourself and others, including colleagues, residents and visitor to the Home and alerting the officers responsible to any hazards or potential risks to health and safety.
  • Ensure you are the team attend training days and courses to ensure learning records are maintained and individuals are developed.
  • To support the Registered Manager in ensuring a high-quality service is delivered and maintained effectively in accordance with relevant legislation and regulations.
  • The work in accordance with Cascades own care standards and ethos, applying them to your own working practice and support colleagues to apply them to their own practice.
  • To support care workers to have the skills, knowledge, and ability to undertake their roles.
  • Responsibility for organising staff rotas as advised by the Registered Manager.
  • Ensuring that staff understand and are fully aware of the daily routines of the home.
  • Ensure that all staff are aware of their roles and responsibilities in relation to CQC regulations.
  • Ensure that the standards expected in the delivery of care are upheld and the standing of the organisation is maintained.
  • Take the lead in ensuring an open culture is created, one in which our residents can complain and that they are listened to.
  • Assist the Registered Manager in the administration of financial related issues.
  • Deputise in the absence of the manager and cover for team leaders where necessary.
  • Ensure staff fully understand the role of a key worker and make sure the systems are in place for the delivery of this practice.
  • Promote and actively encourage the professional development of staff.
  • Ensure that all administrative requirements of the home are maintained in such a way that they are compliant with good childcare practice, homes procedures, Company policies and CQC’s Regulations.
  • To contribute to the on-call system.
  • Safeguard and promote the welfare of young people and adults.
  • Be involved in the staff safer recruitment process.


  • Experienced in working in the healthcare sector.
  • Driven and motivated and believe in quality care.
  • An energetic, committed, and approachable manager.
  • An inspiring leader who can motivate teams through obvious passion and commitment.
  • A natural networker with both internal and external stakeholders.
  • Proud to be a custodian of their residents’ well-being.
  • Passionate about offering superior services and want to make a difference in everything they do.

This is not an exhaustive list, and you are required to be flexible in your approach to carrying out your duties which may change from time to time to reflect changes in the Company’s approach to a culture of continuous improvement.

Job Types: Full-time, Permanent

Salary: £24,000.00-£25,000.00 per year


  • Company pension

Ability to commute/relocate:

  • Norwich: reliably commute or plan to relocate before starting work (required)
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