Job Title: Deputy Manager
Location: Ocknell Park – Stoney Cross, Lyndhurst, Hampshire, SO43 7GP
Job Ref: SL000
Contract: Full Time
Hours: 48hrs per week
Additional Information: This Role is Shift Work and includes weekends
What does a Manager do?
Your role, as a deputy manager will involve supporting adults with learning disabilities and/or Mental Health Disorders and complex needs in a residential care environment and out in the community providing a high standard of care and support.
Who are we?
Choice Care is one of the UK’s leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 25 years’ experience, we’re at the forefront of national best practice, with among the highest CQC ratings of any comparable organisation.
What are the benefits?
- Learning Academy – Lead Adult Care Worker Level 3 qualifications for all staff.
- Friendly Work Environment
- Enhanced Holiday Entitlement – Starting from 24 days plus 8 bank holidays
- Sick Pay Entitlement
- Employee Assist Programme – comprehensive health and wellbeing support for staff
- Refer a Friend – Enjoy a payment of £500 when you recruit a friend to Choice
- Choiceversary – Celebrating your commitment to Choice; staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years
- Christmas Bonus -Vouchers for all staff members
- Life Insurance
- Annual Staff Awards – This year each winner received £400 and we had over 30 winners in total
- Complex In House Training – This includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for Rising Stars (seniors, Team leads)
- Paid Day Off for your Birthday
- Free Monthly Prize Draw All frontline care colleagues are automatically entered into a monthly prize draw that will see three winners (picked at random) get £500 each, tax-free
- Blue Light Card Eligibility.
Overview of the Role
The Deputy Manager will assist and support the Registered Manager with day to day running of the Home, with the end purpose of providing high standard of support and care to our Service Users. This Role involves leading and managing the Staffing team, assisting with supervisions and administrative tasks, while ensuring compliance with Company policies and CQC requirements.
Personal Attributes: Being well organised, with excellent communication skills, flexible and reliable are key characteristics of a successful Deputy Manager
– Leadership abilities
– Willing to learn
– Can do attitude
– Aware of the need for confidentiality
– Physically fit for moving and lifting
– Have satisfactory levels of verbal and written communication skills
– Enthusiasm and motivation as well as understanding of and empathy with vulnerable people
– Ability to manage own time, tasks and work loads
– Business car insurance
- Coordinate and lead the Staffing team, under the direction of the Home Manager
- Support the Home Manager by effectively conduct inductions, Supervisions of staff
- Conducting regular team meetings and delegate responsibilities among the team
- Support the Manager in maintaining appropriate levels of staffing by planning and managing a rota
- Support the Home Manager in managing the impact of absence
- To ensure Staff are up to date with trainings
- Actively assist and support the Manager with investigations/disciplinaries/grievances
- To work in collaboration with other Departments and Homes from within the Company
- Conducting Risk Assessments for both Staff and Service Users
- Complete admin tasks, as required
- Deputise for overall management within the Home, when Manager is absent/sick or when required
- Ensuring that Staff personal files are up to date and complying with CQC Regulations
- Act as liaison person between Care staff team and Management
- Contribute to on call system on a rota basis
- Work flexibly across a 7 day rota, including evening, nights and weekend
- Administering medication in line with the training received and following the company Medicines Policy
- Support the Manager with the Home allocated budget and help with making good use of any resources available
- Assisting and getting involved in Service User’s daily activities, hobbies or outgoings, whenever possible
- When necessary, provide support with physical care and support to our Service Users in accordance with each Service User’s care plan, respecting their dignity and preferences. Personal care includes bathing, toileting, dressing and help with feeding
- Keep in line with all Company’s policies and procedures and Values
- Get to know the people we support and support them to live a safe, happy and fulfilling life
- Develop an open, honest and considerate working relationship with Service Users
- To safeguard and promote the welfare of the people we support and report any alleged abuse that you may witness or know of
- Keeping accurate written records and ensuring information is shared appropriately with other staff members whilst maintaining confidentiality and data protection requirements in line with CHOICE CARE policies
- Complete, attend and keep up to date with all necessary trainings, as required
- Working as part of a team that strives to support and lift Service Users and each other
- Ensure that people we support and their families are treated with respect, dignity and equality
- Maintain a high standard of hygiene, ensuring the Home is clean, tidy and organised
- Report and record all accidents and incidents that may happen ( to both Service Users and Staff), following procedures put in place
- Participate and contribute to Staff meetings
- Undertake any temporary duties as and when required by Management
- Overtime guaranteed
What experience do I need?
Experience is essential and a QCF level 3 or equivalent desirable. Duties involve taking the lead in supporting adults with learning disabilities in all aspects of their lives, assisting with their care and educational needs, in their own homes and out in the community.
The position requires extensive knowledge, including supervisory experience working in Adult Social Care. You will need to have a professional approach with the ability to organise and prioritise. Good knowledge of relevant codes of practice and legislation. We will train and mentor you to become a highly skilled professional. We offer all our training in house free of charge and set a career path for you from day one