• Clevedon
  • 33,382 - £35,319 GBP / Year


Manager – Learning Disabilities

Full-time 37.5 hrs per week – Clevedon, North Somerset

£33,382.16 per annum rising to £35,319.34 on completion of qualification/service

About the Role

This is an excellent opportunity within Freeways to become one of our valued Managers supporting two supported living services located on and close to the picturesque Clevedon Seafront. You could be leading and inspiring two teams of motivated, enthusiastic and compassionate Support Workers to support adults with learning disabilities.

You will be responsible for and will support staff to:

· Develop and review person centred plans

· Enable service users to access community, holiday and learning opportunities

· Communicate and liaise with families and outside agencies

· Encourage reflective working practice within the team and individual staff development through supervisions and appraisals

· Create and maintain service plans that promote continual improvement

· Create a flexible, person centred rota to meet the needs of the individuals we support

· Strictly adhere to Freeways protection and safeguarding policies and procedures

The ideal candidate must be able to thrive in a challenging and dynamic environment, be qualified to Diploma Level 5 (or willing to undertake the training) and have experience relevant to the role. Knowledge of current social care regulations and legislation is a requirement for this position.

Benefits in return, you will receive:

  • Competitive salary
  • 35 days annual leave entitlement (including public holidays) pro-rata
  • Excellent induction and training; with the opportunity to complete the Level 5 Diploma in Health and Social Care and further training
  • Company sick pay
  • Company pension scheme
  • Life assurance cover of twice your annual salary (subject to rules of the scheme)
  • Family friendly/work-life balance policies
  • Free DBS check every 3 years
  • Occupational health provision
  • An Employee Assistance Programme – 24 hour access to a counselling and legal helpline

About Us

Freeways is a local charity that supports adults with learning disabilities. We are a highly regarded provider of supported living and residential care services. The aim of our services is to support people to become as independent as possible by helping them make choices, learn new skills and make links with their local community.

We are an equal opportunities employer and welcome applications from all backgrounds. This role is subject to an Enhanced DBS and Adults Barred List check.


Closing date: 17 September 2023

For more information please call us on 01275 372109 or visit www.freeways.org.uk

Job Description

Job title: Service Manager

Accountable to: Senior Management Team

Accountable for: Staff Team within Service

Job Purpose:

As a Service Manager for Freeways you will be responsible for the day to day running of high quality support services for the people we support in line with Freeways values. You will ensure services are delivered in a way that puts people we support at the centre of the service they receive and promotes rights, choice, dignity and diversity. This support will be in line with best practice and meet appropriate regulatory, contractual and legal requirements. It will require effective use of staff and other resources entrusted to you to provide individual packages of support the reflect peoples individual preferences and expectations.

Key Responsibilities:

Where services are registered with CQC you will be expected to apply successfully for registration as the Registered Manager and take responsibility for maintaining compliance with regulations. A part of this task is to ensure that the appropriate regulatory notifications are made.

You will be expected to effectively manage your service and comply with all legal and contractual requirements with the local authority and meet the outcomes agreed and work towards the highest standard.

Putting People First:

As a manager you will:

  • Develop and maintain a responsive support service to people in their own homes and/or in the community.
  • Ensure that support is provided in an effective, efficient and sustainable way resulting in outcomes in line with individuals’ support agreements.
  • Ensure people using the service are involved in selecting and recruiting their own support team.
  • Play a leading role in the development and maintenance of good customer relations with people we support and their relatives and advocates.
  • Facilitate effective working relationships with other agencies who are involved in the lives of the people we support.
  • Listen directly to the views, ideas and concerns of the people we support both individually and through the local Forum. You will support your team to receive constructive feedback on the service they provide especially from the people you support.
  • Ensure that any new support services are set up in line with support agreements and that all agreements, care plans and risk assessments are regularly reviewed in line with the needs of the individual
  • Ensure that individuals are supported in line with contracts issued by relevant purchasers (these will include Local Authorities and increasingly the people supported and/or their families/advocates where they hold Direct Payments or are beneficiaries of Individual budgets).
  • Ensure that relationships with care managers and other representatives of purchasers are maintained.
  • Ensure that where individuals’ support requirements change this is reflected in the agreements with purchasers.
  • Inform your Senior Manager of all complaints or Quality concerns brought to your attention by commissioners or other local authority representatives.
  • Ensure the rights of the people we support are promoted and respected at all times in compliance with the Human Rights Act, Mental Capacity Act and Deprivation of Liberty guidelines and Freeways Policies and Procedures
  • Lead your service in celebrating its successes and the achievements of the people you support.
  • Required to be part of the on-call management rota.

Planning For The Future:

As a manager you will:

  • Produce an annual action plan specifying ongoing improvements and any required developments to be achieved in the year, “owned” by the people receiving the service (or advocates/relatives) and by the teams delivering them, in line with Freeways corporate strategy.
  • Contribute to the formulation of relevant policies and procedures.
  • Contribute to the Freeways Strategy on an ongoing basis.
  • Lead on an identified organisational area of responsibility. This may involve providing training and advice to other Service Managers and their services. You may also be required to represent Freeways at external meetings and events in line with your lead area.

Having Great Staff:

As a manager you will:

  • Provide leadership and management to the support team in your service
  • Be accountable for ensuring the service is appropriately staffed and be pro-active in the recruitment process
  • Ensure all staff (including Bank staff) receive an appropriate induction to the service
  • Ensure effective staff performance management in line with Freeways policy and procedures (recruitment, probation, supervision, appraisal, learning & development, conduct, attendance etc).
  • Identify and ensure that staff have access to and use appropriate learning and development opportunities that ensure excellent support to individuals in line with support agreements and legal and regulatory compliance.
  • Through coaching, ensure that employees are able to apply experience and learning in their everyday work
  • Ensure that all staff are informed about and work within Freeways Policies and Procedures and are fully up to date with internal communications both in the Area and Organisation wide.

Making Every Penny Count:

As a manager you will:

  • Ensure services are delivered within budget and comply with the contract for delivery and in line with Freeways financial policies and procedures
  • Ensure the support packages within your scope of management are delivered within the allocated budget.
  • Ensure that the income stream for each package of support is correct and received on time.
  • Report monthly on performance in relation to your areas of responsibility in line with Freeways standards and requirements and take corrective action where under performance arises.
  • Ensure rosters are effectively managed in line with organizational imperatives so that adequate arrangements are in place for each person supported including covering absence.

Being Active in the Community:

As a manager you will:

  • Contribute to the process of ensuring that people we support have access to mainstream agencies and amenities in their communities
  • Support the development of links within the local community in order to enhance the inclusion of people with learning disabilities in their communities
  • Promote and represent Freeways and the services we provide at a range of external forums

Additional Responsibilities

Safeguarding and Safety:

  • You will be accountable for the safeguarding of people we support in line with Freeways safeguarding policies, statutory requirements and local authority protocols
  • Ensure that risk assessments and emergency plans are in place, all support plans are implemented and reviewed, working practices are safe and that all staff members are adequately trained
  • Ensure that safeguarding incidents and medication errors are appropriately reported in accordance with national and local guidelines
  • Take responsibility for monitoring and reporting accidents and incidents in line with Freeways Policies and Procedures
  • Ensure the environment is safe and well maintained, equipment is fit for purpose and appropriate for the needs of the people we support
  • Ensure that motor vehicles are maintained and have valid MOT certificates and insurance and that drivers comply with Freeways Policies

Health and safety responsibilities:

Under the provisions contained in the Health and Safety at Work Act 1974, it is the duty of every employee to:

  • Take reasonable care of themselves and others at work
  • To co-operate with Freeways and Freeways Trust as far as is necessary to enable them to carry out their legal duty.
  • Not to intentionally or recklessly interfere with anything provided including personal protective equipment for health and safety or welfare at work.

Equal opportunities:

Freeways is committed to anti-discriminatory policies and practices and it is essential that the post holder is willing to make a positive contribution to their promotion and implementation.

This job description is not an exhaustive list of duties, but gives a general indication of work, which will need to be undertaken and which may vary in detail in the light of changing demands and priorities, and may be reviewed at any time. Substantive changes will be carried out in consultation with the post holder.

Person Specification – Service Manager

Shortlisting will be based on the criteria listed below, which are derived from the Job Description. Applicants should therefore explain in their application how they think they meet each criterion using relevant examples from previous work experience and community/voluntary/leisure activities, as appropriate.

Knowledge /Qualifications

  • Leadership and management qualification level 5 and/or Health and Social Care Qualification level 5 (or willing complete)
  • Local Safeguarding processes
  • Mental Capacity Act
  • The Care Act
  • Person centred planning and support planning processes


  • Experience in a relevant management position
  • Managing a budget and using budget control mechanisms
  • Working with adults at risk
  • Formal supervision of staff

Skills and Abilities

  • Competent IT skills including Microsoft applications
  • Commitment to customer services
  • A positive attitude to supporting people towards independence
  • Excellent written and verbal communication skills
  • Ability to plan and organise workload
  • Willingness and ability to work flexibly in terms of time and the role
  • A commitment to person centred support
  • A commitment to active support/ PBS
  • A commitment to harnessing the community resources available to the people we support
  • Ability to travel between services and other locations across the area
Upload your CV/resume or any other relevant file. Max. file size: 32 MB.

Get in touch.

If you have any comments or queries, please use the contact form below to contact us. We will endeavour to respond as soon as possible.



Click one of our contacts below to chat on WhatsApp