Live Well Healthcare
Registered Domiciliary Care Manager Job Description
Live Well Healthcare is Winning and Growing All the Way. We are seeking to recruit a full time Registered Domiciliary Care Manager. We are looking for someone to assist in the development and growth of the business, whilst maintaining high standards of person-centred care. Our ideal candidate is a brilliant team player who loves challenges and takes their work seriously. You must be self-motivated, and well-organised with empathy, respect, patience, tolerance and excellent communication skills.
Job Location and Salary
The job is a full-time post, in this position you will be reporting to the Responsible Individual.
- Monday- Friday with on-call Office based in Swansea working across West Glamorgan Regional Partnership (Swansea, Neath & Port Talbot.
- £30,000 – £32,000 per annum
- 37.5 per week + on call duties and rotational weekends, on call is included in the yearly salary.
Duties and Responsibilities
The Registered manager will be responsible for the overall management of the day to day service delivery and quality of care provided by the service.
Primary responsibilities required for this position include:
- To support with marketing the service to the local community & to health care professionals in the area.
- To recruit a care team with the support of the Responsible Individual.
- To ensure that company policies and procedures are adhered to and developed where necessary.
- Accepting care packages and assigning care workers to service users in an appropriate manner.
- Representing the company during meetings with officials and service commissioners.
- Attending training events and ensuring that skills and knowledge of industry best practice is kept up-to-date.
- Ensuring that our service complies with and exceeds Care Inspectorate Wales (CIW) requirements.
- Liaise with Care Inspectorate Wales (CIW), Commissioner team, brokerage team, clients and other Professionals.
- Working alongside an established team including the Supervisor, HR and Admin and Responsible Individual.
Day to Day running of the service:
- To manage the day-to-day running of the service and to keep the Responsible Individual regularly updated.
- To provide all relevant information to prospective new clients and to visit them to conduct assessments.
- To investigate complaints, take appropriate action and report to the person-in-control and/or the Care Inspectorate Wales (CIW).
- To liaise with and co-operate with Care Inspectorate Wales (CIW) and inspections.
- To ensure that all paperwork and data entry is completed and maintained correctly and manage the company’s audit & Quality Assurance cycle.
- To ensure the accuracy, security and retention of records to the required standard and timescales.
- To provide on call support to clients and carers during evenings and weekends ensuring that all calls are covered.
- Daily auditing of service users notes on Care Planner.
- Using electronic monitoring software, as well as conducting spot checks to monitor care workers’ attendance and timeliness for visits.
- Conducting telephone monitoring and service user visits and ensuring service quality.
- To conform to all Policies and Procedures detailed within the Company’s employee handbook and Health & Safety handbook in respect of carrying out these Care Duties and in other administrative aspects of the business, as relevant.
- To report back to Responsible Individual on any aspect of service user care which he / she feels warrants investigation or urgent action.
- To ensure the highest standard of care to all clients in line with company policies and procedures.
- To ensure that the emotional, spiritual, physical, medical and material needs of the clients are recognised, assessed and met.
- To make or contribute to the assessment of need of each client in consultation with the client, relevant professional agencies and, where appropriate, the client’s family, and develop a Care Plan which is person centred & promotes independence for each client.
- To ensure the provision of healthcare arrangements which may include the ordering, recording and, where appropriate, the administration of prescribed medication.
- To ensure the provision of a responsive care service by liaising with the family and client advocates, GP and other health care professionals.
- To conduct risk assessment for clients and to manage risk procedures in line with company policies.
- To follow local safeguarding guidance and reporting mechanisms to ensure the safety of clients, staff and others.
- To assist with recruitment, appointment and deployment of all staff.
- To ensure that there is good communication with and between staff and to conduct staff meetings.
- To ensure that induction, supervision, assessment and appraisal of staff is carried out and training needs are met.
- To ensure that all employment legislation is implemented.
- To arrange or supervise the creation of staff rotas and on call rotas using the company scheduling software, Care Planner.
- To ensure the safety and wellbeing of staff through effective management of Health & Safety, lone working and other relevant policies.
- To develop strategies that promote a healthy work-life balance for the care team.
Qualifications and experience required /Person Specification
Our ideal candidate should have the following qualifications and expertise.
- A minimum of 3 years’ experience in a management role.
- Registered with social care Wales or
- Preferably two -years management experience with NVQ level 3 certificate and willing to enrol for NVQ level 5.
- Excellent organisational and communication skills.
- You will be passionate and driven to be an instrumental part of growing and development of the service.
- Proven experience and knowledge sufficient to lead, direct and train staff.
- Knowledge and understanding of National Care Standards.
- Previous experience of working in this role, or within a social care setting
- Experience of using a database and basic computer skills in Word, Excel, Internet and email.
- Ability to supervise staff effectively and carry out regular supervisions and appraisals with staff.
- Ability to maintain accurate records.
- Good organisational skills, with the ability to work on own initiative and to prioritise own and other’s work and to work under pressure.
- Good communication skills sufficient to relate well to a wide range of people and to other agencies.
- Ability to follow company and statutory procedures.
- Diplomatic, tolerant, adaptable, flexible with a good common-sense approach.
- Ability to travel effectively.
- Ability to be extremely supportive, encourage and motivate care workers.
- Ability to demonstrate awareness / understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs
- Understanding of equality standards and diversity issues and their impact in social care services
Job Type: Full-time
Salary: £30,000.00-£32,000.00 per year
- Company pension
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Swansea: reliably commute or plan to relocate before starting work (required)