• Full Time
  • Taunton
  • 40,000 GBP / Year

The Rectory Care Home

Job Description

Job Title

Home Manager

Job Purpose

To be responsible for the operational day-to-day management of the service ensuring continued compliance with relevant legislation. Working in partnership with colleagues in senior management you will ensure the provision of a high quality service enabling individual needs and organisational priorities to be met in accordance with available resources.

Organizational Position

Operations Manager/Directors

Quality Assurance Manager

Home Manager

Senior Carers

Carers

Domestic Staff

Responsibilities

  • The post holder has no direct budgetary responsibility although they have a responsibility for the delivery of cost effective care.
  • Has the responsibility for ensuring cost effective staff utilization in line with workload requirements. This may require the post holder to work on the floor during times of unexpected staff shortage to reduce the need for agency staff.
  • Will be required to supervise senior care staff and care staff on a day to day basis.

Main Duties

Compliance

  • To maintain a high quality service working in partnership with colleagues.
  • To ensure the service meets, and exceeds, the requirements of the Health and Social Care Act 2008 (Regulated activities) Regulations 2010 and the care quality commission guidance “essential standards of quality and safety.
  • To ensure the delivery of safe, personalised services to each individual service user through assessment, person centred planning and regular outcome focussed reviews of services.
  • To ensure compliance with Development & Training and Supervision Policies.

Service Delivery

  • To ensure the delivery of person centred care that promotes independence, choice and dignity to empower people to live as independently as possible.
  • To ensure care/support services are structured in a way that provides flexibility, reliability and continuity.
  • To ensure services are accessible.
  • To ensure the development of robust systems and procedures.
  • To ensure the service is appropriately resourced with the right number of suitably qualified, skilled and experienced staff.
  • To ensure that all new referrals are responded to in a timely manner.
  • To oversee the co-ordination of care workers.
  • To deliver services that ensure the Organisation’s duty of care to the service user and staff providing the service.
  • To ensure good communication and links with all stakeholders with regard to the provision of services including commissioners, service users, relatives, social work teams etc.
  • To ensure the office is resourced during office hours and ensure the provision of an effective out of hours on-call service.

Service Development

  • In partnership with the senior management team participate in the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative domiciliary services.
  • To grow and develop services through increasing delivered hours and maximising referral opportunities.
  • To manage and attend monthly managers meetings

Team Management and Leadership

  • To manage a staff team both involved in the management and direct provision of the service.
  • To ensure that there is a co-ordinated and consistent approach to service provision that is cost effective and efficient making the best use of allocated resources.
  • To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth.
  • To be routinely involved in a range of human resources/staff management duties including:
  • Workforce Planning
  • Recruitment and selection
  • Training
  • Supervision, Appraisal
  • Disciplinary/Capability procedures
  • Absence Management
  • To ensure that processes and procedures are in place to meet the various organisational and staff requirements with regard to human resources issues.
  • To ensure that staff are trained for their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities.
  • To establish and maintain effective two way communication to ensure that all staff are aware of and can contribute to operational and strategic developments e.g. staff forums, staff newsletter.
  • To put in place systems to ensure healthy working practices and that staff receive relevant information to fulfil their health and safety responsibilities.
  • To ensure that all staff are familiar with and work in line with the homes policies and procedures.
  • To offer advice, support and guidance to staff at all levels.

Quality Assurance

  • To implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of service.
  • To deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met.
  • To ensure good and safe practice in all activities relating to service user care by putting systems in place to guide, monitor and evaluate care and services provided.
  • To resolve all complaints in accordance with the Complaints Policy.
  • To evaluate services through regular review, annual service user questionnaires, analysis of complaints & compliments etc.

This job description indicates only the main duties and responsibilities of the post; it is not intended as an exhaustive list. The company reserves the right to amend this job description from time to time according to business needs. Any changes will be confirmed in writing. Please note that you share with The Rectory Care Home the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.

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