• Full Time
  • Tameside
  • 38,000 - £45,000 GBP / Year

365 Medicare

ORGANISATION BACKGROUND

365 Medicare was set up to provide high quality care and sustainable care services and to support people living in the community. 365 Medicare are continually investing in quality, training and in improving the ways in which we work. We want the company to be a great place to work and want all staff to help make this happen.

365 Medicare would like to provide an excellent standard of support and care in the community and in care settings. We aim to grow nationally across the UK and want to ensure that our staff and customers are at the heart of everything we do.

BACKGROUND

You will manage the branch and take full responsibility of the successful operations of the branch ensuring all the customers are given a great service and the employees are content in their work.

Ability to organise staff meetings / evening events / appreciation events / carer meetings for the branch

Performance manage underperforming staff and follow the legal process

To have a working knowledge of Health and Safety Legislation

Skills / Attributes

Excellent communication skills

Good administrative skills

Good planning and organisational skills

To be able to establish and maintain effective working relationships

To be able to prepare reports as required

To be able to prioritise and organise own workload effectively

To be able to manage staff

Good written skills

Caring and passionate about care

Excellent punctual timekeeping record

Effective team leader

IT literate

Positive and welcoming

Passionate about improvement people lives

Self-motivated

Organised

Flexible

Sensitive to the needs of others

Active team player

To be able to implement and maintain recording and reporting systems

To have a working knowledge of Health and Safety

To be able to implement all field based training if required

Additional Requirements

Lives locally and therefore has a good knowledge of the local area

Full Driving License and Business Insurance cover

This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list. 365 Medicare reserves the right to amend this Job Description from time to time, according to business needs. Any changes will be confirmed in writing. Please note that you share with 365 Medicare the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.

OUR COMPANY VALUES

M = Moral excellence

E = Equal Opportunities and promote good relations between different groups in employment

D = Dignity, Privacy and Respect

I = independence maximize our customer’s independence

C = Continue to meet our customer’s needs

A = to give outstanding quality of care to every single person

R = Reliable and flexible, responsive, effective, efficient and punctual in the delivery of service

E = Experience in delivering homecare services to adults that require our support.

PURPOSE OF POST

To ensure the customers receive a high standard of care and support whilst maintaining their independence and dignity. To ensure all employees are managed effectively and that they are content in their role.

This role involves managing each booking with each customer ensuring each visit has a suitably trained Care and Support Worker at the correct time and for the correct length of time. It is key that continuity of care is followed for every customer.

This role oversees the Service Manager and the Field Based Manager.

To oversee

JOB DESCRIPTION

Care

  • Ensure all staff contribute to the best of their ability to the efficient running of the agency, and to the creation of an atmosphere conducive to the best interests of customers
  • Manage the call times for all Care and Support Workers and customers using the computerised rostering system. Ensuring all call times are entered at the correct time
  • Ensuring adequate travel time is implemented in between every call
  • Ensuring no calls are “crammed” unless there is an emergency
  • Ensure all customers are communicated with properly and are informed of all changes to their package
  • Ensure call monitoring is used effectively. Ensure that every Care and Support Worker logs in and out at least 95% of the time
  • Assess social and health care needs of new customers, and maintain on-going assessment and review of all other customers
  • Ensure that there is always a sufficient number of staff employed to service the number of customers
  • Undertake direct domiciliary care if required. Assist customers in all aspects of their care needs, and provide supervision and attention where necessary
  • Undertake initial risk assessments within customers’ homes in line with the company’s Health and Safety policies and procedures

Assigning Care and Support Workers to customer visits

  • Manage the call times for all Care and Support Workers and customers using the computerised rostering system
  • Expected to be available out of contractual hours on a mobile for issues that occur in the branch (within reason)
  • May be required for advice, guidance and support in reference to their clients and Care and Support Workers
  • All must be signed off as Care and Support Workers and will be expected to care and support their customers if required
  • Manage the computer rostering system and ensure it is continually up to date
  • When booking a Care and Support Workers for a call, ensure they are properly trained to carry out the role and that they have the correct travel time
  • Ensure the roster has minimal travel time in between calls. Aim to devise rosters which can be walked around to promote “a healthy, environmentally friendly “roster
  • Maintain up to date care plans for each customer within the computer system
  • Informing all customers of any changes that occur to their package of care and support in a timely way and ensure this is logged
  • Ensure a Field Based Manager accompanies any care staff to a new customer on their rota’s
  • Carry out telephone checks at least monthly to every customer to ensure their service is at a high standard. Where there are issues, resolving these quickly and effectively in line with the complaint / issues procedure
  • Ensuring the telephone is answered within three rings and dealing with all telephone enquiries in an enthusiastic way. It is essential to be positive with everyone
  • Ensure that when calls are covered for holiday, sickness or an emergency that this is done in line with our policy
  • Every customer visit needs to be treated with respect and it is vital to ensure that customer is aware of any changes
  • Respect the environment and the company’s resources in the way you work
  • Adhere to all company’s policies and procedures

Communication

  • Ensure a high level of communication is maintained between all staff and customers
  • Hold meetings in line with the company policy or more often if required
  • Liaise with senior staff and care staff to ensure that the highest standard of service is provided, using appropriate media for example, email, text, newsletters etc.

Budgetary / Financial Control

  • Ensure the budget is adhered to
  • Ensure sales targets are met
  • To ensure overheads are managed as per the budget
  • Adhere to, and implement, all HR policies & procedures
  • Interview new staff in line with the company’s recruitment policy
  • Ensure all staff are aware of the company’s policies and procedures
  • Implement the company’s discipline policies and procedures, and grievance policies and procedures
  • Undertake supervision / appraisal of staff in line with company policy, and with on-going informal assessment of the work of staff, to ensure consistently high standards

Marketing

  • Actively market the business and promote a positive personal / professional profile within
  • the local community, ensuring its good reputation at all times
  • In conjunction with the other managers, endeavour to fill any customer vacancy and expand the customer base by liaising with appropriate agencies and assessing / selecting suitable customers

Training and Development

  • Supervise and train new staff in all aspects of their work, giving help and guidance where appropriate
  • Assist the management team to develop training programmes for staff, including mandatory training and Diploma
  • Attend mandatory training days / courses, on or off site, as and when required
  • Maintain and improve professional knowledge and competence including your own personal development plan
  • You will be expected to be registered as the Registered Manager for the branch you are managing ideally within 3 months of your employment

Health and Safety

  • Report immediately to the Operations Manager any illness of an infectious nature or accident incurred by a customer, colleague, self or another
  • Understand, and ensure the implementation of the company’s Health and Safety Policy and Fire Procedures
  • In the absence of the Operations Manager, carry out duties as “Responsible Officer” for the company in line with CQC guidelines, the Health and Safety at Work Act (1974) and Fire Regulations
  • Report to the Operations Manager any faulty appliances, damaged furniture, equipment or any potential hazard
  • Promote safe working practice at all times

IT Management

  • Ensure all the staff are adequately trained in using all the IT systems
  • Ensure your training is kept up to date
  • Ensure security is maintained e.g. no sharing of passwords

General

  • Adhere to the General Social Care Council Code of Conduct
  • Ensure that all existing stocks are maintained in a safe and tidy environment and reorder as and when required
  • Maintain such log books and records as may be required by both CQC and the directors of the company
  • Be ‘on-call’, as agreed with the Operations Manager, for emergencies which may arise within the business, and be prepared to cover shifts if all other avenues have been exhausted
  • Ensure that all information of a confidential nature whilst carrying out your role is not divulged to third parties
  • Notify your line manager as soon as possible of your inability to work, and also on your return to work from all periods of absence
  • Pay maximum attention to security at all times
  • Adhere to all company policies and procedures within the defined timescales
  • Ensure all equipment is clean and well maintained
  • Carry out any other tasks that may be reasonably assigned to you • To be a ‘Buddy’ to new staff – this will improve performance and develop teamwork in a smaller scale. You will be helping each other out for both of you to improve
  • Manage the office in line with the environmental policy – e.g. minimise printing by ensuring documents are on line
  • To ensure that filling has been done
  • To manage processes / projects to improve the functions of the area that you manage
  • To continually review the processes and procedures that you follow in order that best practice is continually updated and improved
  • To be a ‘completer – finisher’ of projects
  • To follow a process from start to finish
  • To ‘think outside the box’
  • To take minutes at meetings and have these sent over within 24 hours after the meeting and circulate these around the organisation where applicable
  • If you are attending a contract review meeting, a social services review meeting or provider forums, they may provide minutes at a later stage. In this case you can provide a brief summary of what was discussed / actions to be taken within 24 hours after the meeting and circulate these around the company where applicable
  • To be responsible for keeping your own work space clean and tidy – including desk drawers etc. The organisation will provide the cleaning products and it’s your responsibility to ask if you run out
  • To follow the organisations office cleaning policy

PERSON SPECIFICATION

Essential

Desirable

Qualifications

A qualification in Leadership and Management / Health and Social Care Level 3 or above equivalent

Above Level 3 diploma or equivalent within first year of employment in Leadership and Management / Health and Social Care

Experience

Understanding of quality control procedures

Previous management experience

Desire to work with all customer groups

Ability to establish and maintain effective working relationships with all employees and external organisations

Implementation of quality control procedures

Ability to create and maintain effective recording and monitoring systems

Ability to utilise monitoring and audit tools effectively to ensure that personal and organisational targets are being met

Job Type: Permanent

Salary: £38,000.00-£45,000.00 per year

Benefits:

  • Company car
  • Company events
  • Company pension
  • Flexitime
  • Gym membership

Schedule:

  • 10 hour shift
  • Flexitime

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Tameside, Greater Manchester: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Home care: 3 years (required)
  • Business development: 3 years (required)

Licence/Certification:

  • Driving Licence (required)

Willingness to travel:

  • 75% (required)
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