• Full Time
  • Poole
  • 30,000 - £38,000 GBP / Year

Klass Care Limited

Job Description – Registered Manager

Job Title: Registered Manager

Reports to: Director

Main Function of the job:

  • To hold or work towards a Level 5 NVQ in Leadership for Health and Social Care and

Children and Young People’s Services or equivalent, to carry out the regulated activities of the company (Registered Provider).

  • To be legally responsible and accountable for compliance with the requirements of the

Health and Social Care Act 2008 and associated regulations, including the Health andSocial Care Act 2008 (Regulated Activities) Regulations 2010 and the Care QualityCommission (Registration) Regulations 2009

  • To demonstrate good character, physical and mental fitness to carry on the regulated activity and have necessary qualifications, skills and experience to do so.

General Management

  • To understand the legal requirements of the Care Quality Commission (CQC) and other relevant regulations and legislations, so that the company complies with Essential

Standards of Quality and Safety, and relevant standards that are in force, at all times.

  • To guarantee the companies services meet, and strives to exceed, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care

Quality Commission guidance ‘Essential Standards of Quality & Safety’.

  • To have a full understanding and working knowledge of all the policies and procedures and ensure compliance.
  • To be responsible for the operational day-to-day management of the service ensuring the companies continued compliance with relevant legislation.
  • To confirm that the service is appropriately resourced with the right number of suitably qualified, skilled and experienced staff and staffing rotas meet the needs of service users.
  • To work in partnership with the Director and senior management team to ensure the provision of a high-quality service, enabling individual needs and organisational priorities are met.
  • To respond to emergency situations involving the safety of service users and staff
  • To carry out all duties in relation to the company equal opportunity policy and promote the concepts of equality of opportunity and diversity.
  • To safeguard the delivery of safe, personalised services to each individual service user through assessment, person centred planning and regular outcome focussed reviews.


Job Description – Registered Manager

  • To ensure compliance with the companies training, development and supervision policies.
  • To promote a positive culture with a service user orientated environment and ensure all staff are supported in their roles.
  • To enable all service users to be issued with contracts and are familiar with terms and conditions of care and that all the necessary funding documents are completed.
  • To be responsible for the day-to-day running of all aspects of home care provision with

24 hour responsibility.

  • To be the Information Governance Lead for the company and to be accountable to the company Director.
  • To provide improvement, independence and choice for service users, making sure they are treated with dignity at all times.
  • To manage the effective use of resources and maintain high levels service delivery.
  • To comply with all CQC regulatory requirements at all times.
  • To ensure the companies policies and procedures are implemented across the organisation and understood by all the staff to maintain highest standard of care.

Leadership Management

  • To be a good role model for all employees, being approachable and providing a regular presence, as well as being consistent in all actions and decisions.
  • To attend regular Management meetings with the Director and Owner
  • To be responsible for office, care teams.
  • To facilitate a co-ordinated and consistent approach to service provision, that is cost effective and efficient making the best use of allocated resources.
  • To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth.
  • Planning to agreed KPIs, recruitment and retention, training and development, supervision, disciplinary/capability procedures, absent management.
  • To certify that processes and procedures are in place to meet the various organisational and staff requirements with regard to human resources issues.
  • To monitor office and care staff are undertaking quarterly reviews and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy.
  • To make sure that staff are trained for their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities.
  • To establish and maintain effective two-way communication so that all staff are aware of and can contribute to operational and strategic developments e.g. staff forums, staff newsletter.
  • To put in place systems to create healthy working practices so that staff receive relevant information to fulfil their health and wellbeing needs.


Job Description – Registered Manager

  • To ensure that all staff are familiar with and work in line with policies and procedures.
  • To offer advice, support and guidance to staff at all levels.

Quality Assurance

  • To be accountable for compliance with all statutory obligations and relevant legislation and meets professional and legal responsibilities through regular audit and monitoring processes.
  • To develop a culture of continuous quality improvement using the companies governance frameworks.
  • To provide high level leadership and direction to the Care Quality and Compliance team to deliver the highest possible quality of care within a safe working environment.
  • To attend regular meetings with the Director to discuss the overall management of the companies.
  • To implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services in line with the companies Quality Assurance Policies.
  • To deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually being met.
  • To ensure good and safe practice in all activities relating to service user care by putting systems in place to guide, monitor and evaluate care and service delivery.
  • To resolve all complaints in accordance with the companies’ complaints and compliments policy.
  • To evaluate services through regular review, annual service user questionnaires, analysis of complaints and compliments.
  • To set and maintain clear standards of care in line with the companies Policies and


  • To be responsible for professional and legal obligations with regard to the storage and handling of confidential, personal and special category data.
  • To work with the Chief Privacy Officer to ensure security and confidentially of all records and information relating to all aspects of the service and to prevent data breaches.
  • To empower the recruitment team to ensure that staff selection processes are robust and that all candidates are treated professionally.
  • To ensure all staff maintain the requirements of CQC regulations
  • To maintain a comprehensive induction process for all new employees to effectively introduce them to the company, the service users and good practices.
  • To promote the companies aims, objectives and culture throughout all teams and

Skills for Care codes of professional conduct are followed at all times.

  • To take responsibility and accountability for the delivery of professional, competent and high quality care.


Job Description – Registered Manager

  • To confirm complaints and suggestions are positively actioned and dealt with correctly.
  • To monitor systems that identify individual training needs in line with objectives and to enable the training and compliance team to deliver relevant training and evaluation so that staff complete the required training each year.
  • To hold regular staff and stakeholder meetings to provide and receive feedback, and administer the questionnaires provided as part of the company’s Quality Assurance


Care Practice and Delivery

  • To make sure all new referrals and enquiries are responded to in a timely manner in line with contractual and organisational timescales.
  • To conduct assessments for potential service users.
  • To empower staff teams so that service users can make choices, where they are able to, and, where not, their best interest decisions are made with relevant consent.
  • To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/funding authorities/family members/advocates, as appropriate.
  • To ensure that the Care Manager and Assistant Managers conduct regular reviews, in line with the service users’ needs, in consultation with other relevant health and social care professionals for an integrated individualised care delivery.
  • To provide person centred care and support services structured to provide flexibility and reliability to promote independence, choice and dignity to empower people to live as independently as possible in their homes.
  • To deliver services that comply with the company’s duty of care to service users and to staff providing the service.
  • To establish good communication and links with all stakeholders involved in the provision of services including commissioners, service users, relatives, County

Council social work teams, medical professionals etc.

  • To confirm that the office is resourced during office hours and an effective out of hours on-call service is in place.

Service Development

  • In partnership with the Director, participate in the strategic development of the organisation and assist with identification and development of strategies for the planning and delivery of quality, innovative domiciliary care services.
  • To grow and develop services through increasing delivered hours and maximising referral opportunities.
  • To identify marketing opportunities and develop a marketing plan.
  • To manage projects that will improve the efficiency and effectiveness of the service.


Job Description – Registered Manager

  • To produce half yearly management reports and lead senior management team meetings.

External Relationships

  • To attend external meetings with BCP Council and other organisations, when required
  • Report within relevant time frames of any occurrence any serious incidents which affect the wellbeing of the service users to the appropriate authority and other relevant bodies.

Resource Management

  • To proactively manage delegated budgets ensuring efficient use of resources.
  • To develop operational controls in partnership with the Director to ensure a commitment to cost effectiveness and value for money.

Key COVID -19-Related Duties

  • Implement and ensure compliance of COVID regulations in line with Government and the companies Policies and Procedures.
  • Take reasonable steps to protect service users, staff and others from coronavirus (COVID-

19 and variants).

  • Identify and mitigate risks where work activities or situations might cause transmission of the virus.
  • Ensure own and general work area surfaces are kept clear and regular cleaning is carried out effectively.
  • Undertake any other duties that may reasonably fall within the scope of the Registered

Manager post, as may be required from time to time.


Job Type: Full-time

Salary: £30,000.00-£38,000.00 per year


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