• Full Time
  • Reading
  • 35,000 - £45,000 GBP / Year

Astounding Care Services Ltd

Company description

Astounding Care Services is a provider of supported living services, A specialist organisation which aims is to provide quality accommodation and care to vulnerable adults with mental health needs, challenging behaviours, learning disabilities and individuals recovering from substance misuse.

Our team has over 25 years of experience in providing quality care to vulnerable adults diagnosed with enduring mental health illness, learning disabilities and other complex needs within residential and supported living scheme. We are dedicated to provide a person-centred care to our residents with empathy, dignity, respect and honesty so they can live a fulfilling life in the community. We are motivated to work with local authorities and other stakeholders to provide a best care solution.

Job description

We require a highly motivated individual who is passionate in delivering service user centred care; through the efficient operation of a number of supported housing unit(s) and staff allocated to them in compliance with company processes and procedures and government legislation.

Summary of Benefits:

  • Annual salary up to £45K depending on experience,
  • 10% bonus of yearly salary (upon achieving set target & deliverable),
  • 28 days annual leave
  • Company pension scheme,
  • Company mobile phone for business use,
  • Company laptop,
  • Mileage paid for business use,
  • Car business insurance paid for business use

The SM will be specifically responsible for:

  • Provision of direct management and supervision to the Operations Team – Team Leaders, Senior Support Assistants and Support Assistants
  • Ensuring the maximisation of Service User interests by liaising with internal and external stakeholders
  • Completing a regular case review, development and implementation of a person-centred care plan for each Service User
  • Ensuring the personal delivery of physical and mental care to Service Users
  • Implementation and monitoring of safeguarding the rights and dignity of each Service User
  • Ensuring the routine assessment and communication of Service User development to interested stakeholders
  • Effective management and control of Service User financials and house budgets
  • Creation of a positive environment in which Service Users and staff actively engage
  • Establishing and ensuring regular conduct of open and transparent two-way communication including updates and changes to the company with Service Users and staff
  • Ensuring and maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation
  • Performance management of the Operations Team to maximise management and staff performance and assure compliance with company procedures
  • Conduct training needs analysis for operational staff and delivery of training and development to maximise competence in their job role
  • Developing and implementing staff-rotas ensuring that appropriate staff cover is available to Service Users
  • Successfully achieving the individual objectives set by the company
  • Attending and actively participating internal management reviews and where appropriate, external forums
  • Accomplishing self-audits and pro-actively engage in external compliance audits
  • Enhancing current operations through continuous improvement
  • Ensuring bed utilisation by filling voids. Actively engaging with stakeholders to market the company brand.
  • Assessments of potential service users and successful move ins
  • Responding to complaints from Service Users, stake holders and staff and liaising with Senior Management where appropriate

In addition to specific responsibilities, the SM will also be responsible for ensuring:

  • The maintenance of confidentiality of all information unless otherwise permitted by management
  • Full compliance with company’s vision, values, policies and procedures
  • Compliance with legislation CQC and GSCC Code of Conduct as reflected in company procedures
  • Undergo training and professional development as directed by the company
  • Work in a manner that promotes team work and a collegian environment
  • Active and positive promotion of company’s image and brand
  • other duties that may be assigned by senior management

The following qualification, skills and experience are required for this role:

  • Preference for NVQ Level 5 in Leadership and Management in Social Care (or equivalent) with a minimum of 5 years’ experience within a care setting;
  • Strong living skills that can be transferred to service users i.e. shopping, cooking etc.
  • Competence in the use of Microsoft Office and Internet applications
  • Strong English spoken, listening, writing, communication and presentation skills
  • Strong administration skills
  • Full driving licence and use of own car for general business use and to support service users

Job Types: Full-time, Permanent

Salary: £35,000.00-£45,000.00 per year


  • Company events
  • Company pension
  • On-site parking


  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme


  • Bachelor’s (preferred)


  • care setting: 5 years (preferred)
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