Future Hub Ltd
Future Hub Ltd is a small business in Bradford, West Yorkshire. We are professional, supportive, customer-centric, and our goal is to be committed to working together with young people to ensure every young person who accesses our services receives high quality support and safe accommodation..
Our work environment includes:
- Wellness programmes
- Casual work attire
- On-the-job training
- Safe work environment
- Growth opportunities
Prime objectives of post
To strive for excellence by leading and managing Future Hub’s Supported Accommodation Service
To lead and implement robust quality assurance across the service
To supporting all young people (YP) to thrive and build their independence whilst ensuring a whole family and systems approach to safeguarding and support planning is adopted.
To ensure the effective and efficient day-to-day operation of the homes.
Responsible for ensuring all provisions are delivered in accordance with relevant statutory framework including the Supported Accommodation Regulations (April 2023)
Work within a multi-agency framework consisting of statutory and local partnerships and protocols and procedures that prioritise the safety and well-being of YP.
To the company Directors and nominated individuals.
To be familiar with the values, aims and objectives of the organisation
To respect, support and work within all the organisation’s policies, procedures, and case management system
To work together with all members of the organisation in the overall development of the organisation including planning, implementing, review, auditing, and evaluation
To remain up to date on all legal and practice issues relating to the role
To always adhere to the Code of Conduct
Undertake any additional duties as agreed with the line manager to ensure the efficient operation of Future Hub Ltd
Responsibility for Assets, Materials etc.
To be responsible for ensuring that resources and materials relating to the business of the service are kept up to date, accessible and appropriate for a range of service users and other providers
Responsible for the safekeeping of keys, cash, office materials and IT equipment
To ensure that all data is kept and processed securely and in line with Data Protection Act, GDPR and Confidentiality Policy
Management of Care / Support Responsibilities
Provide effective leadership to ensure high-quality, young-person-centred services that are safe and effective, while developing, monitoring, and evaluating the quality of practice, as identified through the Quality Assurance and Ofsted Frameworks for practice.
Undertake recorded audits of each setting’s records and report findings to line manager in a timely manner, providing appropriate challenge to drive improvements in practice.
Support live inspections, working closely with line Managers, support teams and the Registered Provider to respond rapidly and effectively to information requests, auditing and reporting as required.
Lead on the development and monitoring of improvement action plans following inspection, in collaboration with line Managers and the Registered Provider.
Lead the management team of the homes, to ensure all policy and procedures are followed in relation to Safeguarding and that required recording and reporting procedures are followed in line with the Supported Accommodation Regulations (England) 2023.
Support the line manager and Registered Provider with referrals, and discussions with professionals, to complete impact risk assessments and ensure that appropriate placement matching takes place.
Ensure each member of the team you lead is aware of and understands their job description, role and responsibilities and performs to expected standards.
Create a positive culture where each member of your team is encouraged and supported to meet the expectations and responsibilities within their job descriptions with a focus on continuous improvement.
Develop and lead effective practice which promotes the independence building journey for each service user.
Always put the needs of young people and other service users first, creating a culture for the team you lead where young people are treated with dignity and respect, promoting the highest standards of care / support.
Lead support teams of the settings to ensure they meet the support needs of young people, including the assisting and ensuring of good personal (physical and emotional) care and health care, as well as promoting educational, social and recreational activities.
Lead the support teams, such that they proactively support young people’s Care Plan / Pathway Plan / Support Plans – taking active responsibility to promote positive behavioural outcomes, health, education, independence, social, emotional and personal wellbeing, via focused and planned interventions.
Develop and facilitate a ‘Culture of Awareness’ in the settings you manage whereby any concerns that might compromise a young person’s safety and wellbeing are reported immediately.
Promote and develop a culture in which the team you lead shows resilience and a calm approach when facing challenging and complex behaviours presented by young people.
Foster a culture within the support team where a positive solution-focused approach is taken to address challenging and complex behaviours presented by young people. And ensure that, where needed, support and guidance is sought from your line manager to ensure morale and motivation is maintained.
Lead on and develop the knowledge and skills needed within your team to implement appropriate de-escalation and positive handling strategies, when dealing with challenging behaviour.
Develop and create a warm, caring, or supportive, and nurturing environment within the settings you have responsibility for.
Lead the teams you are responsible for to ensure that Key Workers promote and facilitate contact with young people’s families.
Lead the teams you are responsible for to ensure Key Workers take an active part in promoting young people’s involvement in youth, leisure, social and recreational activities within the local area.
Ensure any specific additional needs of the young people – which could be physical, emotional, or medical – are addressed and promoted via support that’s in accordance with individual Care Plans / Pathway Plans / Future Hub’s Support Plans.
Ensure robust individual risk assessments and management review are undertaken regularly.
Ensure young people’s individual cultural and religious needs are promoted and respected, and diversity is celebrated and supported through an inclusive approach.
Lead the teams to ensure they encourage age-appropriate participation with independence training, to develop young people’s skills and capabilities to live independently.
Ensure, when young people are transitioning onto independence, the teams work in partnership with relevant agencies, to ensure high levels of participation for each young person / adult to achieve their planned outcomes successfully.
Management of Recording
Ensure relevant information concerning each young person within your respective settings is accurately recorded, maintained, updated, and communicated to the necessary professionals, in accordance with organisational policy and aims.
Regularly review and monitor the quality of recording presented by the team you lead, providing guidance and support where required to improve standards and ensure records are kept up to date.
Lead the support teams to have oversight in monitoring and reviewing all records surrounding significant incidents, ensuring these are communicated to the Registered Provider as well as other relevant professionals, in line with policy and regulatory requirements.
Work with the Line Manager to update and improve the settings’ recording formats to keep up to date and in line with current themes, policy and literature.
Provide summary reports of quality assurance to the Line Manager on a monthly basis.
Management of Key Working / Independence Working
Lead the support team within your settings to ensure they keep up to date with care planning, risk management and support records.
Ensure a suitably qualified member of the team attends each CLA, Education and other relevant meetings concerning any young person. Ensure there is management oversight of monitoring progress and a system in place for addressing any shortfalls.
Ensure the teams you lead are aware of, and understand, each young person’s care and support plans and work towards meeting their identified needs on a daily basis.
Ensure the records created by the team you have responsibility for are properly monitored and maintained, in line with organisational and data protection requirements.
Coordinate support workers to attend significant planning reviews or meetings for their lead young people, or other service users, they have responsibility for.
Personal Requirements/ Responsibilities Relevant to the Role
Behave in a professional manner and at all times with sensitivity, dignity and respect towards young people, support teams, other professionals and service users.
Ensure high standards of professional conduct at all times, adhering to and following relevant policies and procedures.
Utilise your own vehicle (car driver) to transport / support young people or other service users to and from family contact, school, health appointments, diversionary activities, etc. where individual Care / Support Plans determine this is required.
Ensure all members of your team receive supervision in line with company policy and ensure any delegated supervision responsibilities are undertaken and monitored.
Take a proactive part in your team’s development and your own self-learning.
Ensure training and development sessions are attended in accordance with each team member’s Individual Development Plans (IDPs) and mandatory training requirements.
Ensure oversight of employee progress towards formal qualifications, inclusive of a robust system to address any shortfalls.
Plan, facilitate and lead regular team meetings or briefings, communicating any information the team need to enable them to carry out their duties effectively.
Ensure professional standards, in line with individual and team performance plans.
Act as a role model and mentor, to ensure that every member of the team receives appropriate support, guidance and development within their role.
Ensure induction and probation processes for all posts are effectively managed and completed in line with identified timescales.
Contribute to the monitoring, evaluation and review of policies and procedures as appropriate.
Provide regular feedback to the Line Manager, assisting in the monitoring and development of the support team’s performance, addressing practice issues where relevant.
Lead in the coordination and delivery of regular team performance and setting reviews.
Be part of the manager on-call system, always being available to perform the responsibilities and expectations of this duty when indicated on the rota.
Management of Cleaning and Maintenance
Ensure all settings are clean, hygienic and tidy at all times and that any tasks / routines around cleaning and sanitising are followed. This includes ensuring young people are consistently and fully supported to complete any cleaning-based independence tasks outlined in their individual plans, and should they not be doing this, where necessary, undertake this cleaning on their behalf.
Ensure the accommodation for young people are always of high standard of living that doesn’t suggest or present a neglectful environment.
Lead your teams to take a proactive and solution-focused approach to maintaining the material appearance of the home / setting, addressing and resolving any issues that undermine the creation and maintenance of an environment that is clean, warm, homely and inviting.
Act as a role model and be highly proactive in ensuring that the material environment of the setting you are responsible for is of a very high standard.
Health and Safety
Ensure the health and safety of young people and others through regular monitoring of potential hazards and risks, reporting these to the Registered Provider as necessary. This includes consistently completing any identified health and safety checks within the service.
Ensure the health and safety of all young people, support team and visitors to the setting by conducting and responding to regular hazard and risk assessments.
Conduct and / or ensure risk assessments are carried out in respect of any activity undertaken by the young person, or support team, in relation to their activities or duties.
Monitoring weekly service charge payments
Responsible for managing the homes petty cash system
Ensuring that the service operates within budget and is compliant with the Future Hub Ltd Financial Regulations.
Health and safety legislative and good practice requirements are met and that prompt corrective action is taken where required.
Ensuring Quality Assurance Framework and other relevant standards are met by service delivery
To undertake quality assurance audits of service delivery with managed colleagues ensuring consistency of provision
Training and Development
Attend mandatory training updates as required.
Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
Take responsibility for identifying what learning you need to do your job better and jointly plan with your line manager what training you require.
Participate in supervision and annual appraisal
DBS checks and references
This post is subject to a satisfactory enhanced DBS check and satisfactory references as per our Safer Recruitment Policy.
The post holder is expected to work within policies and procedures of Future Hub Ltd and be committed to its ethos, and values. This will include promoting and demonstrating the principles of equal opportunity including encouraging diversity and tackling discrimination.
Our values are – People, Excellence, Integrity and Change
Job Type: Full-time
Salary: £34,632.00-£38,480.00 per year
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking