• Full Time
  • Gosforth
  • 29,000 - £32,000 GBP / Year

Coquet Trust

Shifts Pattern: Mon-Thurs: 0900-1700 Fri: 0900-1630 On call: out of hours and weekends.

The person we support / the location: 2 concierge settings, 1 ISL, and around 50 individuals.
People we Support interests varies, however safety and independence is shared thread.

As Manager, being able to cover on-call and occasional shifts in emergencies is essential

Role Overview:
As a Support Manager, you’re pivotal in our community team, setting a culture of care aligned with Coquet Trust values for exceptional support to our users.

Key Responsibilities

  • Lead by example, championing Coquet Trust values and ensuring team compliance.
  • Inspire and empower your team for impactful support and care.
  • Ensure adherence to policies, maintaining high-quality support.
  • Manage team recruitment, training, and development.

· Conduct regular staff meetings and appraisals. · Safeguard user rights and ensure their involvement in plans.

  • Handle complaints, uphold confidentiality, and comply with GDPR.
  • Monitor the locations quality, report incidents, and implement improvements.
  • Coordinate with professionals and agencies for enhanced support.

· Attend training and workshops as needed. · Build and maintain relationship with families, people we support and their circle of support

Professional Qualities:

  • Effective communication and team management.
  • Experience in motivating and leading teams.
  • Flexibility and adaptability.
  • Upholding Coquet Trust’s reputation and values.

Personal Qualities:

  • Commitment to quality, integrity, and professionalism.
  • Positive and motivating attitude.
  • Confident and assertive.
  • Efficient multitasking and priority management.

Skills, Knowledge and Expertise
Person Specification – Support Manager


  • NVQ in Care Level 4 or equivalent.
  • GCSE or equivalent in Maths and English.
  • Proficiency in Microsoft Office.
  • Experience in staff management and mentoring.
  • Experience in working with learning disabilities.
  • Strong communication and delegation skills.
  • Familiarity with CQC standards, Mental Capacity Act, GDPR.
  • Enhanced DBS clearance.
  • Full clean UK driving license.


  • Relevant management qualification

. Experience in manging outreach.

Season Ticket Loan
Early Pay
Increased holiday with service
Enhanced sick pay
Enhanced maternity pay
Flexible working
Hybrid working
Blue Light Card

About Coquet Trust

Coquet Trust are a registered charity set up in 1995 to provide support to people with a learning disability to enable them to live as independently as possible. We have grown steadily ever since launch and now provide support to over 150 people and work with four local authority areas in the north east.

We believe the people we support should live a full and meaningful life where they are listened to and valued. We will work innovatively to ensure that you only receive the support that you need to promote your independence and help you fulfil your aspirations. We strive to make a difference in the quality of the lives of the people we support and their families. We tailor your support to ensure that you meet your chosen outcomes.

We are driven by our values;
Committed – Reliable – Inspirational – Trustworthy – Inclusive

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Get in touch.

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